Client Guide
If you become a client, our goal is to help you reach a safer place and support you through that process.
Every situation is different. This page explains how we typically work and what you can expect.
Our Approach
We focus on helping as many people as possible reach safety.
This means:
- We prioritize those facing the most immediate and serious risk
- Some cases take longer than others
- We work within limited resources
We do not charge for our services.
We will never ask you for money, payment, or work in exchange for support.
We do not use agents. If someone claims to represent us, verify through our official contact channels.
Working Together
Our work is a collaborative process.
If you become a client, you will be part of a small team working toward your safety. This requires:
- Clear communication
- Following agreed steps
- Cooperation throughout the process
If coordination is not possible, we may not be able to continue support.
Your Support Team
You will usually be supported by at least two people:
- A case manager, who works with you to plan and carry out your relocation
- A support contact, who helps you manage the practical and emotional challenges during the process
Relocation can be difficult. You may be leaving behind familiar places, people, and routines. You may find yourself in a new environment with uncertainty about what comes next.
Your support contact is there to help you stay stable and focused during this time.
We may also provide access to group support sessions with others going through similar situations.
Communication
We work primarily through scheduled communication.
To begin, you will need to request an intake appointment.
- Contact: contact@transrescue.org
- Time zone: Central European Time (CET)
If you miss an appointment, you can reschedule. We understand that access to internet, power, or privacy may be limited.
We aim to respond consistently and avoid leaving people without updates.
The Process
Each case is different, but most follow these stages:
Intake
You will attend an intake interview where we:
- Learn about your situation
- Explain possible options
- Outline next steps
Before the interview, you may need:
- A private email account
- A secure messaging account (such as Telegram)
- Identification (to confirm you are over 18)
After the interview, you will receive guidance on next steps.
Preparation
You may be asked to:
- Obtain documents (such as a passport or identification)
- Prepare for travel
- Follow specific guidance related to your situation
We may request basic documentation to proceed safely and legally.
Waiting
We often have more people needing help than we can immediately support.
During this time:
- You may be asked to complete specific preparation steps
- Cases are prioritized based on urgency
- We may stay in occasional contact
Movement
When your case progresses:
- We will work with you to plan a safe route
- You may need to follow strict guidance for safety
- Plans may change depending on circumstances
This stage can be stressful and unpredictable. We will continue to support you throughout.
After Arrival
Once you reach a safer location:
- We can help you get started
- We may assist with short-term needs
However:
- We are not able to provide long-term financial support such as ongoing rent or income
Important Note
- Our goal is to help you reach safety, not a specific country
- We work within legal frameworks
- The process can take time and may involve uncertainty
Getting Started
If you would like to begin the process, contact us at:
We will guide you through the next steps.
Final Words
This process can be difficult.
Our aim is to help you reach safety and move forward with your life—but it requires patience, preparation, and cooperation.
You are not expected to do this alone.